Each product is handmade to order - Please allow up to 7 days from date of purchase, before your item will be posted to you.
•• PLEASE NOTE: Choosing Express Shipping will not mean your order is posted the next day. Normal Processing times still apply. ••
All orders are processed in the order they are received. Please advise if your purchase is urgently required so we can do our best to fast track it for you.
APPROXIMATE SHIPPING TIMES BELOW:
*Regular Post: 3 - 7 Business Days within Australia.
*Express Post: Next Business Day within major cities within Australia. 2 Business Days outside of metro areas.
INTERNATIONAL SHIPPING OPTIONS:
*Regular Airmail: Delivery times vary between 10 - 14 Working Days.
All products are created with special attention to detail to ensure you enjoy your purchase for many years.
Please choose carefully as refunds/returns will not be accepted if you simply change your mind.
* Refunds; - will be accepted only if an item received is not at all as described or faulty upon arrival. You must contact us immediately within 2 days of receipt.
- Item must be returned (at own cost) in original, unused condition for refund to be deemed valid.
- Refund will be on original purchase price only.
* Repairs; - We understand that accidents happen! We will repair your broken item, once, at no cost within 30 days of Invoice date. (As long as no intentional damage is obvious). Any repairs commissioned outside of this time will incur a small fee, quoted upon contact.
- Miss use of item and not following care instructions are not included in free repair period and will incur a replacement fee, quoted upon contact.
- Item must be returned at own cost.